Returns Policy

ORDER CANCELLATION

Returns will not be issued for digital products.

NOTES

1. Please note that My Salty Studio will not accept returns beyond 14 days of delivery (this excludes returns for defects or quality issues, which can be accepted after inspection and approval by My Salty Studio.

2. For products purchased from other authorised retailers or sellers, please contact the seller where the item was originally purchased.

RETURNS

Artworks, prints, or digital products will not be returned.

Please contact us via email at contact@mysaltystudio.au before return or exchange products. My Salty Studio is not responsible for orders that are returned without contacting us in advance. Thank you for your understanding.

If you are unsatisfied with your purchase of a returnable product, you may return it to us for an exchange or refund within 14 days after you received items so long as there is no damage or the product is unused. Refunds will be issued to your original payment method only.

Customers will handle the return shipment and shipping cost, and will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please make sure your items are returned new, unused and with all tags still attached as any returns that do not meet our policy will not be accepted and will be sent back to the customer. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

In order to avoid the situation that some customers return the goods without any reason in the near future and the tracking number is lost due to no notification, please contact us to obtain the right address. Be sure to include the full name that your order was originally placed under. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What if I never received my item?

We are not responsible for lost or stolen packages after they leave the warehouse. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier (ex. AUSPost, UPS, USPS, FedEx, DHL). We will provide you with the address , shipping carrier information, tracking information and date of delivery to assist you with your claim investigation. You shall receive compensation for your lost/stolen package through the shipping carrier.

RETURN ADDRESS

My Salty Studio 22 Warwick Road, IPSWICH, QLD, 4305

FAULTY ITEMS

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we take every effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to report, please make your request clear when contacting contact@mysaltystudio.au about the fault.

Returns of faulty goods must be returned to us within 14 days of being received by you. If you return an item to us because it is faulty, we will include with your refund the postage you paid when returning the item to us.

We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Refunds or replacements will be solely at the discretion of My Salty Studio.